RETURNS AND EXCHANGES

IN STORE + ONLINE RETURN POLICY

You may return any unworn merchandise with tags attached for an exchange only within 15 days of receipt. Items that appear worn, washed, stained or torn will not be accepted. The store reserves the right to accept or reject any merchandise for an exchange.

Styles marked as final sale are not eligible for refund.

Digital gift cards cannot be redeemed in-store or returned.

If your purchase was made at our retail location, you must return your item(s) in-store. Please reference your receipt for FLOC5 & CO.’s in-store exchange policy.

ONLINE EXCHANGE POLICY

If you’d like to exchange your item(s) for a different size or style, please email us at manager@floc5andco.com for further instructions. You will be notified within 1-3 business day if your request cannot be completed.

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SHIPPING & COSTS*

*For Kansas City locals, in-store pickup options are available.

All orders will ship with standard shipping (3-7 business days) unless an expedited method is selected. If standard shipping is selected, your order will ship via UPS. If you have requested delivery to a PO box, your order will ship via USPS.

SHIPPING METHOD ESTIMATED DELIVERY
(INCLUDES PROCESSING)

STANDARD

3-7 BUSINESS DAYS
EXPRESS 2-3 BUSINESS DAYS
OVERNIGHT 1-2 BUSINESS DAYS
CANADA 5-7 BUSINESS DAYS
INTERNATIONAL 5-7 BUSINESS DAYS

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TERMS & CONDITIONS

Welcome to floc5andco.com (the “Site”). FLOC5 & CO., LLC and/or its affiliates (“FLOC5”) provide website features to you subject to the following terms and conditions (“Terms”). If you visit or shop at FLOC5 & CO., you accept these Terms. Please read them carefully.

PRIVACY

Please review our Privacy Policy, which also governs your visit to FLOC5 & CO., to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit FLOC5 & CO. or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically and to execute agreements with us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

ELECTRONIC COMMUNICATIONS

Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site (collectively, “Contents”) are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by FLOC5 & CO. or its subsidiaries and affiliates. The Contents are intended solely for your personal, noncommercial use. No right, title or interest in any Contents is granted or transferred to you as a result of any such copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties. FLOC5 & CO. reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

ELECTRONIC COMMUNICATIONS

We welcome your comments and feedback regarding the Site, our products and our services (collectively, “Comments”). Any Comments posted or sent to the website shall be and will remain the exclusive property of FLOC5 & CO. Submission of any Comments to the Site shall be deemed an assignment to FLOC5 & CO. of all intellectual property rights, titles and interest in and to such Comments. Such Comments will not be treated as confidential information. FLOC5 & CO. shall have all rights to use, reproduce, publish, distribute and otherwise disclose such Comments for any purpose without restriction without providing any compensation to you.

RISK OF LOSS

All items purchased from FLOC5 & CO. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT INFORMATION AND AVAILABILITY

FLOC5 & CO. attempts to be as accurate as possible. However, FLOC5 & CO. does not warrant that product descriptions or other content of the Site are accurate. In addition, the actual colors you see will depend on your monitor and may not be accurate. We apologize for any inconvenience this may cause you. If a product offered by FLOC5 & CO. itself is not as described, you may return it in its original condition. Please see our return policy. Product availability is not guaranteed. If a product is not available when your order processes we will notify you by email.

PRICING

Despite our best efforts, items on the Site may occasionally be mispriced. FLOC5 & CO. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. FLOC5 & CO. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If payment has already been made or if the credit card has already been charged for the purchase and the order is cancelled, FLOC5 & CO. shall promptly credit the credit card account in the amount of the incorrect price.

ACCOUNTS

If you create an account on the Site or have access to any password protected areas of the Site, you are responsible for maintaining the confidentiality of your password and account, and for any and all activities that occur under your password or account. You may not share your password with anyone. You agree to: immediately notify FLOC5 & CO. of any unauthorized use of your password or account or any other breach of security. FLOC5 & CO. shall not be liable for any loss or damage arising from your failure to comply with this section.

LINKS TO OTHER WEBSITES AND SERVICES

We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Websites. FLOC5 & CO. does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

We reserve the right to make changes to the Site, policies, and these Terms at any time. If any of these terms shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining term.

TERM; TERMINATION

These Terms are effective unless and until terminated by FLOC5 & CO. FLOC5 & CO. may terminate these Terms without notice and at any time. In the event of termination, you are no longer authorized to access the Site and the restrictions imposed on you with respect to the Contents and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shall survive termination. FLOC5 & CO. shall also have the right without notice and at any time to terminate the Site or any portion thereof, or any products or services offered through the Site, or to terminate any individual’s right to access or use the Site or any portion thereof.

NOTICE

FLOC5 & CO. may deliver notice to you by means of electronic mail, a general notice on the Site, or by written communication delivered by first class U.S. mail.

DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY

Except as otherwise expressly provided, the Site, all contents and all products and services are provided on an ‘as is’ basis. FLOC5 & CO. disclaims all warranties of any kind, either express or implied, including without limitation, implied warranties of merchantibility and fitness for a particular purpose. FLOC5 & CO. does not warrant that your use of the Site will be uninterrupted or error free, or that the Site or its server are free of viruses or other harmful elements. Although FLOC5 & CO. endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on the Site. Your use of the Site is at your own risk. Neither FLOC5 & CO. nor its affiliated or related entities or its vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use the Site, or any information or materials provided on the Site. FLOC5 & CO. is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the Site or any materials on the Site, or with any of FLOC5 & CO.'s terms, your sole and exclusive remedy is to discontinue using the Site. You agree to indemnify, defend and hold harmless FLOC5 & CO., its members, shareholders, officers, directors, employees, agents, distributors, vendors and affiliates from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable attorneys’ fees, resulting or arising out of your breach of any of these terms.

APPLICABLE LAW

By visiting FLOC5 & CO., you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Kansas, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and FLOC5 & CO . 

Last Update: 11/20/18

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PRIVACY POLICY

FLOC5 & CO. respects your privacy and we are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting our website, or providing your information to us, you are accepting the practices described in this privacy policy.

USE AND COLLECTION OF INFORMATION

FLOC5 & CO. collects customer information in an effort to improve our customers’ shopping experience, to communicate with our customers about our products, services and promotions, and to enhance and improve the performance and accuracy of our operations and website. We collect information such as your name, e-mail and postal address and credit card numbers that you provide to us or our service provider when you place an order, when you save your information with us or when you participate in a sweepstakes or promotion. FLOC5 & CO. generally uses third party processors to store and maintain all credit card or payment card information. FLOC5 & CO. may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order. We may also contact you with marketing and promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or contact us at talktous@floc5.com. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience.

To serve you better and improve our performance, we may combine information you give us online and in our store. We may also share your information with our affiliates and with third party service providers that provide support services to us or that help us market our products and services. We may also disclose your information when you ask us to do so or when we believe it is required by law. In the event of a sale of some or all of our business, FLOC5 & CO. may transfer your personal information to such a purchaser.

You can always review, update and remove your personal information by logging into the website and accessing your account. Please email talktous@floc5.com if you need assistance with reviewing, updating or removing your personal information. When you update your personal information, we may keep a copy of the prior version for our records.

FLOC5 & CO. may store some information on your computer in the form of a “cookie” or similar file. These files allow us to tailor our website to reflect your listed or historical preferences. Most web browsers allow web users to exercise control over such files on their computers by erasing them, blocking them, or notifying the user when such a file is stored. Please refer to your browser’s instructions to learn about those functions. Please note that if you disable or delete these files you may not have access to certain features and services that make your online experience more efficient and enjoyable. These and other technologies also allow delivery of advertising that directly relates to offers that may be of interest to you.

FLOC5 & CO. also uses other methods of automatic collection to determine information about visitors to our website, including your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, information you search for on our Site, access times and dates, and other statistics. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud.

SECURITY

FLOC5 & CO. implements commercially reasonable measures designed to protect the security of your information. While we implement these security measures on our site, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.

CHILDREN

The Children’s Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. FLOC5 & CO. is not directed at children under 13, and does not knowingly collect any personal information from children under 13.

CHANGES TO OUR PRIVACY POLICY

From time to time, we may review and revise our privacy policy. We reserve the right to change our privacy policy at any time and to notify you by publishing an updated version of the policy on the FLOC5 & CO. website.